Troubleshooting Guide
Error code: 4164
Error content: {"code":-4164,"msg":"Order's notional must be no smaller than 5.0 (unless you choose reduce only)"}
Order's notional must be no smaller than 5.0 (unless you choose reduce only)
Order's notional must be no smaller than %s (unless you choose reduce only)
1.Go to the strategy list page, find the trading pair whose running status is "Failure", and adjust the monitoring button to "close".
2.Click the "Edit Strategy" button in the operation bar corresponding to the currency pair, adjust the buy amount of each grid to more than 5USDT (recommended to be at least 6USDT), and click the "Save Strategy" button.
3.Go to the strategy list page, adjust the monitoring button to "On" for the trading pair.
4.In the U-margined future,For specific rules, please refer to "Trading Rules".
Error code: 4003
Error content: {"code":-4003,"msg":"Quantity less than zero."}
Quantity less than zero.
1.Go to the strategy list page, find the trading pair whose running status is "Failure", and adjust the monitoring button to "close".
2.Click the "Edit Strategy" button in the operation bar corresponding to the currency pair, adjust the buy amount of each grid to an amount above the minimum buy amount specified by Binance, and click the "Save Strategy" button
3.Go to the strategy list page, adjust the monitoring button to "On" for the trading pair.
4.In the U-margined future,For specific rules, please refer to "Trading Rules".
Error code: 4004
Error content:{"code":-4004,"msg":"Quantity less than min quantity."}
Quantity less than min quantity.
1.Go to the strategy list page, find the trading pair whose running status is "Failure", and adjust the monitoring button to "close".
2.Click the "Edit Strategy" button in the operation bar corresponding to the currency pair, adjust the buy amount of each grid to an amount above the minimum buy amount specified by Binance, and click the "Save Strategy" button
3.Go to the strategy list page, adjust the monitoring button to "On" for the trading pair.
4.In the U-margined future,For specific rules, please refer to "Trading Rules".
Error code: 1001
Error content:{"code":-1001,"msg":"Internal error; unable to process your request. Please try again."}
Internal error; unable to process your request. Please try again.
Go to the strategy list page, find the currency pair whose running status is "abnormal", and adjust the monitoring button to "close".
Readjust the monitoring button to "on".
Error code: 1003
Error content:{"code":-1003,"msg":"Too many requests; current limit of IP(xxx.xxx.xxx.xxx) is 2400 requests per minute. Please use the websocket for live updates to avoid polling the API."},
Too many requests queued.
Too many requests; please use the websocket for live updates.
Too many requests; current limit is %s requests per minute. Please use the websocket for live updates to avoid polling the API.
Way too many requests; IP banned until %s. Please use the websocket for live updates to avoid bans.
After waiting for a few minutes, enter the strategy list page, find the currency pair whose running status is "abnormal", and re-adjust the monitoring button to "on".
If the abnormality is still displayed and the abnormal code is 1003 after being adjusted to "On", please continue to wait.
Error code:2019
Error content:[{"code":-2019,"msg":"Margin is insufficient."}]
Margin is insufficient.
Ensure that the future account has sufficient funds to maintain normal transactions.
Because the exchange future account and the spot account are two different accounts, many users use the contract or deposit money to enter the exchange for the first time, and the funds are often in the spot account. At this time, the currency in the spot account needs to be transferred to the future account (U-Future \ Currency-Future).
Error code:2022
Error content:[{"code":-2022,"msg":"ReduceOnly Order is rejected."}]
ReduceOnly Order is rejected.
Check whether the position of the currency in the exchange account is consistent with the position of the coin robot for this strategy.
If the actual number of positions held by the exchange account is insufficient (manually close/liquidate positions in advance), the request to change and close the position will be rejected.
After clicking the "Stop Strategy (Forgot Order)" button in Strategy Actions, restart the strategy.
Error code:2015
Error content:{"code":-2015,"msg":"Invalid API-key, IP, or permissions for action, request ip: xxx.xxx.xxx.xxx}
Invalid API-key, IP, or permissions for action.
Check whether the corresponding API in "Binance Exchange--API Management Page" is the same as the API key in "Binance--Personal Center";
"Binance Exchange--API Management Page" needs to check the two options of "Enable Reading" "Enable Spot" and "Enable Futures", and select "Unrestricted" for IP address permissions
For detailed operations, please click to view "Connect to Exchange API"
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